Document Version: 1.0.0 | Last Updated: February 14, 2026
We understand your interest in understanding our refund policy before making a purchase. The following policy is intended to explain the relevant rules in a clear and friendly manner.
The products offered on this platform are credit packages. The credits you purchase may be used for services such as e-book translation. We sincerely appreciate your trust and support.
We aim to provide you with a satisfactory service experience. Regarding refunds for credit packages, we apply the following policy:
Refunds are supported when: The credits in your purchased package are completely unused, and the purchase was made within 30 days. Please rest assured that we will handle your request appropriately.
Refunds are not supported when: Any portion of the credits has been used, or the purchase was made more than 30 days ago. We recommend selecting a credit package that fits your needs before purchasing.
How to request a refund: If you need to request a refund, log into your account and submit a refund application in the management menu. Refunds for completely unused credits within 30 days of purchase will be automatically approved.
We understand that each user's needs may differ. If you have any questions about using credit packages, please feel free to contact our customer service through our official channels. We will be happy to assist you.
We are committed to providing you with quality translation services. If translation issues occur due to technical reasons, we are committed to arranging human intervention to fix them, minimizing any inconvenience to you.
If you encounter any issues during translation, please contact us through our customer service channels as soon as possible. We will do our best to resolve the matter for you promptly.
If you need to request a refund or have any related inquiries:
We will respond to your request as soon as possible.
Thank you for choosing our service. We look forward to continuing to provide you with a better experience.